ClickCease

FAQs

FAQs

General Questions

Yes, we are a fully licensed and insured company. This provides peace of mind and protection for both our clients and our employees.

You can get a FREE, no-obligation quote by filling out the Request a Quote form on our website, calling or texting us directly at 386-956-3406, or sending us an email at info@neilsoncleaning.com. We'll discuss your specific needs and provide an accurate estimate.

We understand that plans can change. We ask that you notify us at least 24-48 hours in advance if you need to cancel or reschedule your appointment. This allows us to adjust our schedule and accommodate other clients.

Yes, we stand behind the quality of our work. Your satisfaction is our top priority. If you are not completely satisfied with our service, please contact us within 24 hours of the service, and we will return to make it right at no additional cost.

Exterior Cleaning & Soft Washing

When done incorrectly or with excessive pressure, yes. This is why we use a specialized soft-washing technique for roofs and siding. This method safely cleans your home without the risk of damaging shingles, siding panels, or paint.

Yes, our cleaning solutions are eco-friendly, biodegradable, and specifically chosen to be safe for your landscaping, pets, and family. We take precautions to protect your plants and surrounding areas during the cleaning process.

For most homes, we recommend a professional wash every 12 to 18 months. This schedule helps prevent the buildup of mold, mildew, and algae, which can cause long-term damage and lower your home's curb appeal.

We use a specialized, non-abrasive cleaning solution designed specifically for rust removal. This treatment safely dissolves the rust without damaging the surface of your driveway, siding, or other affected areas.

Yes, we provide professional paver cleaning and sealing services. We start by thoroughly cleaning the pavers to remove dirt and organic growth, then apply a high-quality sealant to protect them from future stains, UV damage, and erosion.

Yes, we offer comprehensive gutter cleaning services. We remove all debris by hand and then use a low-pressure rinse to ensure water flows freely, preventing water damage to your roof and foundation.

Painting Services

The duration of a painting job depends on the scope of the work, including the size of the area, the number of coats required, and the current condition of the surfaces. We'll provide you with a detailed timeline as part of your personalized quote.

We use high-quality, professional-grade paints from trusted brands, including Sherwin-Williams, to ensure a beautiful and long-lasting finish. We can discuss your project and recommend the best type of paint to suit your specific needs, whether it's for durability, specific sheens, or eco-friendly options.

Our team handles all the major preparation, including cleaning, sanding, patching holes, and taping. We simply ask that you remove any valuables or fragile items from the work area to ensure they are safe while we complete the project.

Yes, we do. Our painting services include preparing the surface by addressing minor repairs, such as filling small holes and cracks. We also provide professional touch-ups to ensure a consistent and flawless final result.